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Is IT Complicated? Yes It Is

Discussion in 'Random Nonsense' started by booman, Oct 9, 2020.

  1. booman

    booman Grand High Exalted Mystic Emperor of Linux Gaming Staff Member

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    I compiled a list of all the IT related items I've had my hands on in the last 9 years.
    (please do not read in one setting, its quite boring)

    Hardware:
    • OnBoarding - Deploy Hardware, Phone, Mobile, Check-Out Assets
    • Offboarding - Pickup hardware, Check-In Assets
    • Move Offices Desks and/or Furniture & Hardware
    • Replace Faulty Power Supplies, Hard Drives
    • Solder and Replace Failed Motherboard Capacitors
    • Install Access Points, Check/Troubleshoot Switch & Patch Routing
    • Laptop/Lab Workstation Hardware Upgrade, Repair, Troubleshoot, Research
    • Laptop & Workstation Imaging New, Spare, Loaner, Lab Computers
    • Manage, Train, Configure all TV's, Microphones, Speakers, Cameras and Audio Equipment
    • Asset Tag Hardware - Monitors, Docking Stations, Computers, SSD Drives
    • Recycle Legacy Hardware - Westek
    Software:
    • OnBoarding - Employees/Contractors AD Account, Groups, Shares, VM, DUO, Licenses
    • OffBoarding - Terminations Employee/Contractor
    • Operating Systems Manual Update
    • Verizon Portal - Mobile Phone Mangement
    • SCCM/LanDesk Imaging, Software Installs, Asset Information
    • Remote Helpdesk Basic Troubleshooting, software, installation, VPN, etc.
    • Security/Distribution Groups Create/Modify/Update
    • Email O365/OnPrem Basic Troubleshooting, aliases, shared mailbox, room mailbox, etc
    • Google Suite Administration - Groups, Team Drives, Accounts, Security Alerts
    • Software Installation Visual Studio, MatLab, Office Upgrades, JMP, SnagIT, SPRY, Acrobat, Audition, etc
    • VPN Basic Troubleshooting External and Internal (Guest Wifi)
    • Local Lab Accounts Shared Accounts
    • Local Lab Workstations Image/Upgrade/Install/Troubleshoot/Backup
    • CrashPlan Notifications, Status, Installs, upgrades, Troubleshoot
    • Sophos Scans/Updates SGN Removal, Cloud installs, send Tamper Protection Codes
    • CADWS Create VMs & Basic Troubleshooting
    • AD Locked Accounts Unlock and Investigate Devices and Services
    • Service Accounts Create, Modify
    • DUO Account Creation, Re-Activate, Removal
    • SVN / Wandisco Accounts, Permissions
    • MatLab/MathWorks Licenses Manage, Update, Activate, Deactivate, Floating License
    • Office 365 Portal Assign licenses, Modify Mailboxes
    • Mac Citrix/Fusion Setup Windows Images/Environment, Permissions, Installations, Troubleshooting
    • VMWare Setup (Mac, Windows) Install VMWare/Fusion and setup Image, add to domain
    • Jenkins Software Updates (Win)
    • Bit Locker Basic Troubleshooting after Lenovo Updates
    • Blacklist/Whitelist ProofPoint - Email Addresses and Domains
    • Linux Debian Lab Workstation Remote Access VNC Server, Xming
    • Rasberry Pi Installation, Tests, Updates
    • Software/Hardware/AD/Permissions/Directories/Shares/Phones/Desks/Printers/Scanners/Trend Exclusions/Office 365/Research/
    • Copy VM's, smoke test, update TrendMicro, remove credentials, snapshots
    • Check Backup Exec logs daily, weekly, monthly
    • Swap Tapes weekly, monthly
    • Assign & Setup interfaces/services (WebEx, Remote Access, Footprints, Jabber)
    On Call:
    • Weekly or Monthly Rotations
    • Weekend Support
    • 24 Hour Support
    Purchasing:
    • Replacement - Batteries, Hard Drives, motherboards, etc
    • Software, Licenses, Upgrades
    • Verizon Mobile Phones
    • Laptops, Desktops, Stock Keyboards, Mice, Cables, Docking Stations, Monitors
    • Research and Create Quotes
    • Contact 3rd Party Vendor for Quotes
    • Customize Purchase Requests and Approvals
    • Follow up on Approvals

    Ticketing System:
    • Reply & Assign New Ticket
    • Walk-Up Tickets
    • Footprints
    • Samanage
    • Cherwell
    • Zendesk
    • FreshService
    • ServiceNow
    • Customize and Automate FreshService Requests
    • Follow up with Tickets
    • Close & Resolve Tickets, Document Resolution
    • Respond to Footprints ticket
    • Confirm ticket problem/content
    • Update tickets when work is done/completed
    • Create Footprints tickets
    • Create Purchase Order
    Facilities:
    • Call contractor/Bldg Mgmt
    • Meet with contractor/Bldg Mgmt
    • Confirm work is done
    • Complete PO (if necessary)
    Knowledge Base:
    • IT Step-by-Step Guides and Tutorials
    • End User Step-by-Step Guides and Tutorials
    • Vendor Lists
    • Department Bookmarks/Links
    • Group & Access Templates
    • Email Rules & Filters
    • IT Documentation - Hardware, Software, Environments, Services, Sites, Contacts, etc.
  2. Daniel~

    Daniel~ Chief BBS Administrator Staff Member

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    Have you ever thought of becoming a pastry chief? ":O}
    booman likes this.
  3. booman

    booman Grand High Exalted Mystic Emperor of Linux Gaming Staff Member

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    Hmm, that would be nice!
    I would love to design Skateparks in 3D with CAD
  4. Daniel~

    Daniel~ Chief BBS Administrator Staff Member

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    We may have differing views as to what a Pastry Chief does for a living. ":O}
  5. booman

    booman Grand High Exalted Mystic Emperor of Linux Gaming Staff Member

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    I worked in Landscaping for 8 years doing CAD. Is it anything like that?

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