I compiled a list of all the IT related items I've had my hands on in the last 9 years. (please do not read in one setting, its quite boring) Hardware: OnBoarding - Deploy Hardware, Phone, Mobile, Check-Out Assets Offboarding - Pickup hardware, Check-In Assets Move Offices Desks and/or Furniture & Hardware Replace Faulty Power Supplies, Hard Drives Solder and Replace Failed Motherboard Capacitors Install Access Points, Check/Troubleshoot Switch & Patch Routing Laptop/Lab Workstation Hardware Upgrade, Repair, Troubleshoot, Research Laptop & Workstation Imaging New, Spare, Loaner, Lab Computers Manage, Train, Configure all TV's, Microphones, Speakers, Cameras and Audio Equipment Asset Tag Hardware - Monitors, Docking Stations, Computers, SSD Drives Recycle Legacy Hardware - Westek Software: OnBoarding - Employees/Contractors AD Account, Groups, Shares, VM, DUO, Licenses OffBoarding - Terminations Employee/Contractor Operating Systems Manual Update Verizon Portal - Mobile Phone Mangement SCCM/LanDesk Imaging, Software Installs, Asset Information Remote Helpdesk Basic Troubleshooting, software, installation, VPN, etc. Security/Distribution Groups Create/Modify/Update Email O365/OnPrem Basic Troubleshooting, aliases, shared mailbox, room mailbox, etc Google Suite Administration - Groups, Team Drives, Accounts, Security Alerts Software Installation Visual Studio, MatLab, Office Upgrades, JMP, SnagIT, SPRY, Acrobat, Audition, etc VPN Basic Troubleshooting External and Internal (Guest Wifi) Local Lab Accounts Shared Accounts Local Lab Workstations Image/Upgrade/Install/Troubleshoot/Backup CrashPlan Notifications, Status, Installs, upgrades, Troubleshoot Sophos Scans/Updates SGN Removal, Cloud installs, send Tamper Protection Codes CADWS Create VMs & Basic Troubleshooting AD Locked Accounts Unlock and Investigate Devices and Services Service Accounts Create, Modify DUO Account Creation, Re-Activate, Removal SVN / Wandisco Accounts, Permissions MatLab/MathWorks Licenses Manage, Update, Activate, Deactivate, Floating License Office 365 Portal Assign licenses, Modify Mailboxes Mac Citrix/Fusion Setup Windows Images/Environment, Permissions, Installations, Troubleshooting VMWare Setup (Mac, Windows) Install VMWare/Fusion and setup Image, add to domain Jenkins Software Updates (Win) Bit Locker Basic Troubleshooting after Lenovo Updates Blacklist/Whitelist ProofPoint - Email Addresses and Domains Linux Debian Lab Workstation Remote Access VNC Server, Xming Rasberry Pi Installation, Tests, Updates Software/Hardware/AD/Permissions/Directories/Shares/Phones/Desks/Printers/Scanners/Trend Exclusions/Office 365/Research/ Copy VM's, smoke test, update TrendMicro, remove credentials, snapshots Check Backup Exec logs daily, weekly, monthly Swap Tapes weekly, monthly Assign & Setup interfaces/services (WebEx, Remote Access, Footprints, Jabber) On Call: Weekly or Monthly Rotations Weekend Support 24 Hour Support Purchasing: Replacement - Batteries, Hard Drives, motherboards, etc Software, Licenses, Upgrades Verizon Mobile Phones Laptops, Desktops, Stock Keyboards, Mice, Cables, Docking Stations, Monitors Research and Create Quotes Contact 3rd Party Vendor for Quotes Customize Purchase Requests and Approvals Follow up on Approvals Ticketing System: Reply & Assign New Ticket Walk-Up Tickets Footprints Samanage Cherwell Zendesk FreshService ServiceNow Customize and Automate FreshService Requests Follow up with Tickets Close & Resolve Tickets, Document Resolution Respond to Footprints ticket Confirm ticket problem/content Update tickets when work is done/completed Create Footprints tickets Create Purchase Order Facilities: Call contractor/Bldg Mgmt Meet with contractor/Bldg Mgmt Confirm work is done Complete PO (if necessary) Knowledge Base: IT Step-by-Step Guides and Tutorials End User Step-by-Step Guides and Tutorials Vendor Lists Department Bookmarks/Links Group & Access Templates Email Rules & Filters IT Documentation - Hardware, Software, Environments, Services, Sites, Contacts, etc.
